By James Carter, Owner Centennial CO Tow Truck

Back in 1993 when I began my towing company in suburban Denver, as a one-man operation with one truck, customer service was something I thought about a lot. Sure, it was important, but most of my attention was paid to getting enough work to pay the bills and invest in advertising to get more work.

Looking back, I had no idea how to run a business. What helped me get by was work ethic (I took great pride in being a 24-hour service) and treating people the right way. Continue reading →