By Dave Madison
Owner, Cheektowaga, NY Plumbers

Any plumber knows it is impossible to give an accurate quote over the phone. Sure, we can give rough estimates, but nothing exact.

Still, many plumbers attempt to give phone estimates. Problem is, such a practice leaves has the potential to leave a contractor in a major dilemma when the estimate is less than the cost to finish the project.

What should he do?

Charge the customer extra? Doing so, of course, will irritate the customer, burn an opportunity to do future work for them, and risk tarnishing your reputation in the community you serve. Continue reading →